Welcome to Hues of Manka. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you place an order, create an account, contact us, or subscribe to our updates, we may collect:
Full name
Email address
Mobile number
Billing address
Shipping address
Order details
Any information you provide while contacting customer support
Payment Information
We do not store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information.
All online payments are securely processed through Razorpay, our authorized payment gateway partner. Payment information is handled directly by Razorpay in accordance with its own privacy and security policies.
Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visit
Referral source
Website usage statistics
This information helps us improve our website and customer experience.
2. How We Use Your Information
We use your information to:
Process and confirm your orders
Deliver products to your shipping address
Send order confirmations and shipping updates
Respond to customer enquiries
Provide after-sales support
Improve our products and website
Detect and prevent fraudulent transactions
Comply with legal and regulatory requirements
Send promotional offers or newsletters only if you choose to receive them
3. Shipping and Delivery
To fulfill your orders, we may share the necessary delivery information, such as your name, phone number, and shipping address, with our logistics partners, including:
Shiprocket
Delhivery
India Post
Other trusted courier partners, if required
This information is shared only for order fulfillment and delivery purposes.
4. Sharing of Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
We may share information only with trusted service providers that help us operate our business, including:
Razorpay (payment processing)
Shiprocket
Delhivery
India Post
Website hosting providers
Analytics providers
Customer support services
These partners receive only the information necessary to perform their services and are expected to protect your information appropriately.
We may also disclose information if required by applicable law or a lawful request from a government or regulatory authority.
5. Cookies
Our website uses cookies and similar technologies to:
Keep your shopping cart active
Remember your preferences
Improve website performance
Analyze visitor traffic
Enhance your shopping experience
You may disable cookies through your browser settings; however, certain website features may not function correctly.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
Although we strive to use commercially reasonable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Your Rights
You may contact us at any time to:
Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of your personal information where applicable
Withdraw consent for marketing communications
Some information may need to be retained to comply with legal, tax, accounting, or operational requirements.
8. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send you information about new collections, offers, and special events.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
9. Third-Party Links
Our website may include links to third-party websites or social media platforms.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing personal information.
10. Children's Privacy
Our website is intended for general audiences and is not directed toward children under the age of 18.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website features.
Any updates will be published on this page along with the revised Effective Date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
